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Firmware v20.0.012 available (UK generic BLUE phone)

48 replies · 105,476 views · Started 09 February 2009

fikhl 19 Feb 2009, 23:42

Hello everyone,
Just got my 5800 today, I noticed some weird color changing happening (screen randomly changes colour to red, green, blue...) which ultimately causes the display to go dark, and as I see is a common issue.
I looked for a newer firmware (currently its V11.0.008) and it seems even the newer firmware cannot fix it, what do you suggest? any chance of fixing it myself? Should I return it?
Thanks in advance.

stuclark 20 Feb 2009, 13:36

Return it. I've got Nokia to replace 2 handsets now with that fault, which suggests its something they know about

fikhl 21 Feb 2009, 14:01

Thanks for the answer stuclark, I also called Nokia Care and the guy seemed to be clueless about it, insisting that I need to get the latest firmware and just explaining how to do it through PC suite! idiot...

Anyway, I then called the store which I got the phone from (its an authorized Nokia retailer), they said they will check the phone and see if they can do something about it (no mention of replacing it with a new one! great!) I'm doomed! don't know how to explain the bug to them, and I'm %100 sure they'd say "sir it's not the phone's fault, it's your eye's! it's working you see?!)

Now aside from this really annoying display bug, I'm having another issue with this phone, I can't install ANY .sis file on it! it ends up with a "expired certificate" error and installation fails (I tried WorldMate which I downloaded directly from the Download! menu and it ends up with the same error). I googled it and got some vague answers, they mostly suggest reseting the phone. oh God when will it end?!!

In the end, I have to say that I'm totally frustrated. 5800 is a great phone but being the very first symbian 5th edition device, it comes with so many bugs, wish I had researched more before purchasing it.

stuclark 21 Feb 2009, 14:26

The certificate expired bug can be fixed by doing a factory reset on the phone (*#7370#) although you'll then have to reload everything on to the handset.

In terms of the screen bug - take it into the shop and insist that they let you show them the fault (regardless of how long it takes to make it do it) - then they won't argue if you say "screen fault".

Something I noticed: When trying to get the phone to reproduce the bug, it is more likely to happen if you do something which causes a complex screen re-draw, such as quiting gallery while changing the screen orientation

Peter Galbavy 23 Feb 2009, 10:13

The second download in the guides I have seen to do this is reported as containing a virus/trojan for me. Which is not suprising for unlocking software from random Russian/Chinese/etc. sites.

Peter Galbavy 12 Mar 2009, 09:26

Anyone heard anything about when Nokia might deign to grace our expensive red handsets with v20 (or later) ? Or why they haven't yet ?

tulloch 19 Mar 2009, 08:24

I've just got my red handset back from Nokia service and it now has the v20 firmware on it. Only time will tell if they have fixed the problem (phone shutting down randomly). However, I now have a new problem. Google maps now prompts for a network connection on startup and if latitude is enabled prompts every time it wants to update the Google servers with my position. It did not do this on the old v11 firmware. Browser is set to use the "Internet" destination. Is this a bug in the new firmware?

mafty 27 Apr 2009, 19:40

scarey wrote:new version 21 firmware now available for selected product codes ...

These product codes have v21 available for them....

0575408: 5800 HK CV B V2
0581337: 5800 HK CV BK V2
0575407: 5800 HK CV R V2
0576387: 5800 RM-356 FI CV B 25 TRACKS V1_COLOR
0580456: 5800 RM-356 FI CV BK 25 TRACKS V1_COLOR
0576385: 5800 RM-356 FI CV R 25 TRACKS V1
0582194: 5800 RM-356 Wind IT R V2

Change to one of these with phoenix then you can download v21!

Ravenger 28 Apr 2009, 09:45

I successfully changed my phone's product code and upgraded to V21 last night, many thanks to those who posted how to do it.

However I accidentally used a blue code rather than a red one, so I ended up with a blue theme on my red phone. (DOH!)

I've installed the red theme that's been posted a few times, but it doesn't seem to be the same as the original theme on the phone. In particular the signal strength and battery meters are a sort of very pale blue, and the 'greying out' colour (e.g. when you activate a menu when browsing the web and the web page is greyed out) is now light blue. Is there any way to fix this, as it doesn't look as nice.

Funnily enough when I use the blue theme built into the firmware the meters are white and the greying out colour is grey, as they should be.

Is there any way to re-flash the phone with a red firmware? If not, I guess I'll wait until the new V30 firmware appears, and flash a red one that time.

Apart from that I'm very pleased. The phone's a lot more responsive and web browsing is much, much faster. (Was on V11 before).

aferg01 06 May 2009, 17:08

I bought my brand new 5800XM today, and when I got home, decided to update the firmware before I transfered everything off my N95 8gb.
And I bricked it.
The update software said the update was complete, so I'm sure I did nothing wrong.
To say I'm unhappy is an understatement.

Leedsboi86 09 Jul 2009, 18:34

Need a lil help here.
I have the UK Blue 5800 on V11 and when I do an OTA Update it says theres nothing new out.

Please help.