Submitted by LoveNokiaHateN97 on June 18, 2009 - 9:22 P.M.
I have been a Nokia fan for years. Had the N90, N95 and LOVED my N95 8 Gig. But for browsing and messaging I always wanted a keyboard. I thought the N97 would be the N95 with a keyboard and touch screen. WRONG. I received my phone on Tuesday 6-16-09. I set it up, loaded some music, photos, synced the contacts, everything seemed fine.
Then I started to use it. It was clunky. The browser did not format web pages as well as the N95, lots of scrolling around to read things. The keyboard requires two hands for sure. The function key is a bit of a pain to get to numbers and symbols. Took a while just to figure out how to answer an incoming call. I was not extremely impressed, but after all, it had all my N95 had plus the ability to input data much easier than with a standard phone keypad. OK, I will get used to it. But then disaster struck!
Had the phone for 1.5 days. Suddenly, when trying to make a call, the touch screen hung. After power cycling, all my settings were gone, widgets disappeared, contact photos disappeared. The phone kept hanging and going blank (ie: BSOD) and reporting "out of memory" errors. I called Nokia today and they are issuing an RMA -- at their suggestion. It is within 3 days of receipt so I am getting my money back. But they are so backed up with RMA's that the original 4 hour estimate has become 24 hours for a call back.
Coincidentally, my son left for Italy today and took my old N95 8G for the camera and video capabilities. He left behind his iPhone 3G. Since my new N97 is hosed, I am using the 3G. I had never used it before (always scoffing that my N95 had the better camera, same apps, etc.). After one day, I can tell you that the N97, even with the QWERTY keyboard, is just no match in terms of usability. Plus the Safari browser is simply awesome. I am humbled. So much so that I ordered the 3G-S. Goodbye Nokia, I will miss you. You should have developed the N93 into a better platform in stead of following the pack. That was one cool phone, so cool the CIA guys used it in the Bourne movies.
Here is a rundown of the N97 symptoms I have been experiencing prior to calling Nokia for the RMA:
1) Touch screen is very insensitive.
2) Screen locked up - entirely - no buttons would work
3) tried unlock slider - nothing
4) re-started phone and it came back up with all settings gone from home screen and back to default theme
5) Is not going to horizontal mode regardless of open keyboard or position
6) widgets are missing and just say "loading content" in text
7) Personalized contact photos are missing
8) When I go to contacts and "open" a contact to see its settings, the screen goes completely blank -completely
9) Press the end key and the screen becomes completely locked
10) After locking and unlocking it just says "connecting �for a super long time -- minutes
Flipping the keyboard open makes the screen go blank
11) Received a message saying "memory full, close some applications and try again" when trying to go to the main menu, or when trying to open an app. But when clicking on "show open apps", there are no open apps except the home screen
12) Cannot go to Profiles, or Themes
13) Finally got phone pad to work after rebooting twice and dialed the code to get serial number, but that totally locked the phone and had to remove the battery
Powered phone off
Removed battery and let sit
Powered back on
Menu, Settings > Phone > Phone Mgmt > Factory settings
Will not let me. Says "end open lists and connections first".
Was finally able to restore factory settings using the joy stick but not the touch screen.
This did nothing. I still cannot open a contact. None of the apps work on the home screen. The performance is slowed to a crawl. Still cannot connect to PC Suite.
Tried to go to software update... screen went blank and the phone just hung.
Disaster.
One Note: My wonderful Nokia N95 8G only required a $10 data plan from ATT. After putting my SIM into the iPhone 3G, I cannot get data access except over WiFi. So, apparently ATT is going to force me to upgrade to the $30 iPhone data plan once my new 3G-S arrives. That is a $240 per year bummer! Also, the iPhone is not currently able to tether to a laptop for use as a modem. This is only a problem when I travel with my computer and find myself with no WiFi. So I will keep my N95 for such times. Sort of a pain. But honestly, I have been waiting for this N97 for so long (pre-ordered two months ago and waited a year to do so), I feel as if Nokia has pushed me into Apple's lap. I did not want to go, but now that the iPhone comes with a 3 megapixel still camera and VGA quality video camera, it has nearly everything I need. The ability to navigate everything with one thumb -- even enter search data into Google -- is just so cool. And it works so seamlessly. I can't wait to see how much better the 3G-S is. The reviews are very good as opposed to many early reviews for the N97. So sad for Nokia. Honestly, I hate to see such an innovative company lose ground like this.