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Nokia's Anssi Vanjoki says 'the fightback starts now'

100 replies · 22,561 views · Started 02 July 2010

Just when we were starting to see clarity with Nokia's way forward, they go and muck it up again. By being unclear about the positioning of MeeGo and Symbian, by not having competitive phones on the market with either OS, Nokia are ruining the prospects for either, and damaging Qt's hopes to be a competitive mobile platform.

One problem, the complete lack of competitive phones, can't be fixed by Nokia now. They need to be working on these devices and get them out the door as quickly as possible, with as few bugs as possible. Period.

The other problem, the lack of clarity of Nokia's future product roadmap, can and needs to be fixed by Nokia *immediately.* They need to provide clear guidance about where they see MeeGo and Symbian, and draw a clear line between the two. Also, they need to be emphasizing the way forward for developers is Qt, Qt, Qt.

IMHO, the first thing they need to do is redraw the *series product map. There seemed to be some clarity where the Nseries was going when they announced the N8 would be the last Symbian Nseries, but now even that is muddled. If the various series are indeed just marketing, then here's how Nokia needs to layout the product lines for the current and future market:

Nseries - exclusively MeeGo-powered, 2 main devices, N9 and N10**, to compete directly with iPhone and iPad, respectively. When someone thinks Nseries, they need to think "MeeGo." Obviously tablet devices with relatively large touchscreens (especially the N10), may or may not have QWERTY sliding keyboards depending on market conditions.

Xseries - multimedia phones running Symbian^3 (or 4) - several phones focused on music and camera tech. All tablet devices with smaller screens than the Nseries, no physical keyboards. With a memory and OS upgrade to Symbian^3, the X6 carries over almost unchanged, with a variety of storage sizes. In addition, since "media" also means "camera", the forthcoming N8 device is simply relabeled the X8, and slots in as the top end X device. Another device, the X7, could be for the more budget-aware cameraphone buyer, carrying a Carl Zeiss-equipped camera (of lesser MP than the X8), but with LED flash and the smaller memory storage of the X6.

Eseries - continues to be choice of the business user. All have QWERTY keyboards, either in old-world E71-candybar style or as touchscreen sliders, though there still may be room at the low end for E75-like non-touchscreen sliders. Again, these devices would be Symbian-powered, with screens smaller than the Nseries. Top of the Eseries would be something like the N/E9 whose photos are making the rounds of the rumor mill (which in my new world numbering would be called the E8). There should be room in this line for a less powerful E7, perhaps with less memory and/or smaller screen. E6 could be a new version of the E75 nontouchscreen slider, and E5 could be a E71-style candybar, for as long as those device form factors are viable in the market.

Cseries - as before, the Cseries phones are the consumer-oriented replacements for all those numbered phones not even Nokia could keep track of. However, note that in my new world scheme, there is little if any overlap between the Cseries and the E and X phones. This is reflected in the numbering: top of the line Cseries would be the C5 which would have small, low-res touchscreen w/o QWERTY keyboard, less storage than X6. The other Cseries would be numbered 1-4 and have T9 keypads (or maybe sliders with QWERTY keyboards, ala AT&T Nokia Surge). They may even be able to get by with S60 3.2, since they would be targeted at the got-this-from-the-carrier-for-free market. Primary reason for Cseries in the new world is to impress consumer enough with Nokia brand they will eventually want to move up to E-, X-, or Nseries phone.

All the while, Nokia should be pushing Qt. "You want your app to run on N-, E-, and Xseries devices? Develop a Qt app!" They should be stressing how easy it is to develop a Qt app, and putting together tools that not only help developers write apps, but easily get them to the Ovi Store. They are trying here some, but they need to do better.

Some of you will say that my scheme is very close to Nokia's, and it is, but there are key points that make all the difference:
* Nseries == MeeGo == do everything communications device. These are the best devices with the cutting edge OS. Strong branding, strong marketing for strong devices.
* Xseries has been marketed by Nokia as media devices, but their lackluster cameras and lame music player software have made them look half-hearted at best. As I've outlined, the Xseries truly becomes the "mediaphone" line. For those niche buyers that are primarily looking for a cameraphone, the X8 and X7 will serve them well. Those younger, teenaged buyers that want a musicphone can [get their parents to] look at the X6, which will serve up all the music and videos they want at a price much less than the Nseries.
* Eseries more clearly becomes the business messaging phones they are supposed to be, with little overlap between the Nseries above and Cseries below. They are smartphones for those that don't quite need full Nseries (or iPhone or Android) power.

Ultimately, my "new Nokia world" is about giving each line a clear identity that consumers can understand. Gone are the days where a Cseries device (or the old numbered phones) is more powerful than some E- or X-series, or an Eseries device ends up being a better quality phone than the Nseries. Good phones with clear brand identities will help customers choose the phone they need. Choosing a good phone that fits a customer's lifestyle and budget will help build brand loyalty, and consumers will come back to the Nokia brand.

**(Oh, yeah, that N10 thing...I just threw that in there because I think Nokia ultimately wants to make such a thing to compete with the iPad, and the netbook market in general. The original Maemo devices were about halfway between iPhone and iPad, and the Booklet device shows them trying to build a presence there. Ultimately, a iPad-sized device, running MeeGo with the netbook profile, could be an interesting device in the Nseries line, and could compliment a MeeGo-powered phone-sized device. IF it's clear to everyone that Nseries == MeeGo. IMHO, anyway.)

In reading all the comments here I am realising that there is one thing that seems not to be getting the attention it truly deserves: the fact that better from Nokia is always "coming soon". People are being sucked into the iPhone/Android bandwagon because they are addressing issues now! Yes the iPhone is flawed and Android is immature, but people seem to be prepared to deal with that for cutting edge (with all its flaws) right now. Nokia appears always to be several steps behind. Focusing on past success won't bring customers back, only innovation in a timely fashion will. In a nutshell: Don't talk about what you plan to do in the future, do something now! The fact that Symbian is the most complete OS out there doesn't mean anything without quality USER FRIENDLY devices to run it on.

It is going to be very hard for Nokia to win back a customer if the customer is converted to iPhone or Android. My personal experience shows that when you have an account in iTunes, it is very hard for you to move to other platform. Apple is using the iTunes to tie the customers from leaving...

snoFlake wrote:Steve it would seem from their website ( http://www.evernote.com/about/download/ )and the fact that there's now nothing in the Ovi store for N97 that (much to my frustration) Evernote have dropped Symbian support.

Well, spotted. They had a dedicated 'for Nokia' forum until recently, albeit in beta. They seem to have pulled it for whatever reason. Shame because the beta Evernote widget worked rather well, I thought. I can upload it here if anyone's interested?

"Steve, could you please provide some names of internet radio apps?"

I just searched for "Radio" in the Ovi Store and there they were. Also, TuneWiki has a full Shoutcast player built- in, I believe?

dongivafac wrote:Actually, sock puppet names like "UKJeeper" are no different from "unregistered" so why not block them too?

I for one enjoy UKJeeper's posts - I love having stimulating discussions as long as people are prepared to stand up and be counted. It's just frustrating when both decent posters and trolls all hide behind Unregistered anonymity.

While I am a Symbian fan, Nokia still needs to do more.

Using the numbers game is meaningless -> if Symbian is sooooo wide spread, why hasn't Nokia taken advantage of this?
Instead they release devices with insufficient RAM (not a Symbian problem I know, but what will the user think?), and a sub-par touch interface.

Not to mention the fact that there seems to be no standards -> some apps work on certain devices only -> I mean really now -> where's the compatibility?
Any device running Symbian OS should be able to run 99% of all apps.
And also the sneaky behaviour of Nokia-only APIs...

The iPhone has a fraction of Symbian's market share, yet boast 10000x more apps -> a much better distribution system (App Store), allowing developers to make money, guaranteed compatibility, and possibly simpler to develop for (not too sure about this, remember reading about this).

I dislike anything Apple, but they do seem to do some things correctly, Nokia can learn from them!! 🙄

I am a Nokia fan (not fanboy) so I think im critical where need be, not bashing, if there something wrong we need to say it, if you all just sit happy nothing will improve.

The main thing at AAS you bring up is numbers and market share, so what if Nokia has a greater market share? should they just sit happy, I think we all know Nokia is not where we want it to be and our devices are not what we want them to be. Once users realise there is greener grass elsewhere they will go!

bad bad bad bad bad Nokia.
I want my 600� of inusable N97 (phone? smart-phone? flagship? ... )

@ tracer - I agree with a lot of your comments, especially in relation to Nokia clarifying their future direction with OS's but I would go even further with limiting the number of handsets.

We all would agree that Nokia has had a stupidly large number of handsets and annoyingly a lot of these have only minor differences making unnecessary confusion for the consumers, increasing manufacturing costs, and creating a huge overhead for development and support.

Yes, Nokia are in the process of reducing the number of handsets but I don't think they plan to do enough and as the tech world has reached a point where it's truly possible to fit every feature in a phone why bother having several phones in each special category (n, x, ,c ,e, etc...). Instead I would suggest that in the smartphone segment (excluding the cheapie pre-paids) Nokia just have three phones: a candy bar form factor including a keyboard and touch screen (business phone); a candy bar with a full touch screen; and a candy bar with a full touch screen and slide-out keyboard. Ideally these would have very similar specs so that the only variations in the firmware are to deal with the different screen resolution and keyboard type.

In conjunction with this I would suggest that Nokia announce a two-tiered phase out of support for current and legacy firmwares. Something like 18 months for current devices and six months for legacy devices, freeing up resources to focus on just one firmware version, the software integration, and the online services.

P.S. Message to Nokia "Stop cheaping out on the hardware (CPU, RAM, NAND memory, etc...) so that it's comparable to the competition's devices for both marketing purposes and also for leaving enough head room for improvements like new features and upgrades from S^3 to S^4"

After spending thousands and thousands euros buying Nokia's Symbian phones, I am saving for Android phone.

I almost vomit when I hear word nokia, symbian or meego. 😮

Symbian will be, and is, app centric
MeeGo will be cloud computing centric (that is the future for now)
Nokia now is in change of speed (like cars)

WHO needs all those thousands of Apps???
Most of them are just useless. Most of them are just for some teens/geeks who install them all and cry that the phone crashed.

ALL applications I need are already installed in any phone. I don't care about any Apple-App-Store or ovi.
And I don't think it's good idea to invest a lot to have some cool app-store for some few interested geeks.

Do you have all those thousands of appliations installed on your PC???
No.
Those apps is just a marketing trick. In reality nobody needs them.
There are of course some specialized applications some people would need, like medical, financial, or dictionaries but how often would you use them on your little screen anyway - you use them on PDA WITH that old plastick pointer - if you would have to use them with your fingers... they would be professionally useless because of huge letters... oh gosh it's all just illusion, those Apps.

Thank you very much.

Kazimierz wrote:
And I don't think it's good idea to invest a lot to have some cool app-store for some few interested geeks.

It's 2010, wake up. A "few interested geeks" produced over 5 billion total downloads from the Apple AppStore. Busy little geeks, aren't they? You're clueless.

Symbian = mobile phone

Meego = mobile computer

N8 is clearly a mobile phone

ipad is clearly a mobile computer

Anything bigger than a phone is a mobile computer

Steve

It just proves it is a very efficient manipulation and propaganda.
Don't tell me all those people need those application they downloaded and even paid for them (he he he). They probably forgot them after 7 minutes of "using" them.
Well. 5 billions people is watching TV right now. Does that prove it's not a bullshit they show in a TV???
Wake up boy.

Kazimierz

I hate It when people deny reality.
Facts are:
Nokia's market share (though still largest) is steadily shrinking.
You may say it's because market is growig but:
Nokia's stock price is droping.
So no mater whether you think "symbian is mature OS" "Nokia is the best" something is going wrong.
While the competition is on the roll.
What's more satisfaction levels of people using Nokia smartphones is low. This leads to people stop being passionate about Nokia, not evangelizing anymore, closing down their sites and so on.
It's embarassing to hear you guys say that US bloggers bashing Nokia are unfair.
I actually believed you - when Phonedog gave N97 "one star of five" rating in a review I just smiled and thought "them dirty iPhone phanboys are exagerating big time!"😉 Now that I own N97 mini for three months It becomes more obvious that this rating was fair and well deserved.
Nokia is such an easy target. It's enough to pick up Nokia phone and start using it. Reasons to dislike it will appear quickly and in considerable numbers.
You should see my wife rolling her eyes in disbelief when I try to show her something on my phone and we wait, wait, wait and then wait some more and if everything goes well (and it most often does to be fair, but when it fails I need to quickly take the battery out to speed things up, which isn't that easy since Nokia got N97 mini's build quality right😉 it's possible to complete the task. She would smash the mini in first week.
Sorry Nokia but making phones for geeks who have all the time and patience and forgiveness of buddhist monk is a bad strategy if you want to earn the money and rule the marketshare. Does Nokia want to become a producer of niche smartphones for ones who are geeky enough to use and love them? Do you, who consider yourselves as Nokia/Symbian fans want them to become a niche and live in it? Stop being so defensive and denying. When you act like this you're actually doing more harm than good. Help Nokia by giving them another cold shower. It seems the market has already given them the first one.
Some are stating people don't need apps. Then why the hell Android and iOS users love their app stores and developers then? They don't need apps? That's why they download gazzilions of them? Go ahead and tell them they don't need them.
Nokia seems to be a mess. They lack vision, direction and commitment. From my perspective it seems they're trashing around. Some will argue they're implementing long-time strategy. Even if it was a strategy, which I'm sure it is not, it's not doing them any good - market share and stock price are dropping.
Another statement will not help. Some people will believe. But some - even most hardcore fans have had it. They're calling it quits and going somewhere else.
Make N8 at least a good phone. From the videos I've seen it's not, by any chance, any threat to the competition. And a piece of my personal advice. If you really think N8 does not display any lag in videos, put it to a head to head test with the latest and greatest devices from other manufacturers and check how easy it is and how long does it take to snap a photo, check e-mail, visit a website, post something to Facebook... Start competing, or fighting back as you put it, by acknowledging reality. Don't dismiss it again.

Kazimierz wrote:It just proves it is a very efficient manipulation and propaganda.
Don't tell me all those people need those application they downloaded and even paid for them (he he he). They probably forgot them after 7 minutes of "using" them.
Well. 5 billions people is watching TV right now. Does that prove it's not a bullshit they show in a TV???
Wake up boy.

Kazimierz

So what you're trying to say, people should stop watching tv because it's crap?
And Nokia shouldn't provide well stocked app store because apps are crap too?
You may even be right;]
But remember: one man's trash is another man's treasure.
Whether you think people need or don't need as many apps and how many minutes is enough for them to forget is irrelevant.
If I were Nokia I'd want as many people downloading as many apps as possible. And even (he he he;d) paying for them. Because Nokia is in the same business Apple and Android is - making money on selling mobile phones and services. It's not a business of telling your users they don't actually need those apps iPhone or Android users are able to easily find, download and enjoy.

Isn't it ironic how easily Steve dismisses anybody even remotely critical of Symbian as "unregistered trolls", "Symbian haters", etc. etc.

Would Steve then consider Ricky Cadden from symbian-guru.com a troll?

http://www.symbian-guru.com/welcome/2010/07/symbian-guru-com-is-over.html

Or how about a well respected, long time Nokia user, Trentonn Smith? A hater you say?

http://www.trentsense.com/2010/07/nokia-rant.html

I myself have been registered here for over 7 years, hardly a troll you must agree. Like Ricky, Trentonn and many many others I feel cheated by Nokia. The N97, a supposed flagship device, was (and continues to be) an embarrassment. Likewise with many other underpowered, unfinished Symbian 5th edition devices. Meanwhile this site continues to praise Nokia with no end in sight.

By the way, please read the comments on Ricky's site in the above link. It isn't just a few being negative, it's a whole wave of people abandoning the sinking ship. Please wake up and stop being ignorant.

Steve: perhaps it's not us the long time Nokia supporters who are the problem? Perhaps it is Nokia and Symbian themselves?

I was shocked when I read the comments on Symbianguru. The number of people declaring abandoning Nokia / Symbian is astonishing. And It seems ones who are leaving were once most loyal and enthusiastic fans and customers. This should be (another) wake up call for Nokia.

@manual_ +1 your original comment.

It's the apologists who have been the most dangerous voices Nokia seem to have been listening to. That and the fact they're a giant bureaucracy and have spent most of their time for 5yrs infighting and pondering smartphone futures whilst outside the company it was actually happening all around them.

I too agree that if you compare side-by-side Nokia handsets (I have the N97 POS) with what's out there and what was available at release they're really poor and embarrassingly slow, I too doubt that mine is actually going to work for anything (although it mostly does) because it has fallen over so many times and I know how tight it is on memory.

The only thing is at least I live in London and have literally never seen another N97 (met someone who had had it once) and therefore most (except my friends who've seen what a hunk of junk it is) don't realise how crap my phone is, some even comment on the form factor until I try and demonstrate it at which point their eyes glaze over whilst we wait for...........load up.

It seems to me most of the defenders for the first 6 months of the N97 were users who had very little experience outside of Nokia and had no idead how much better in the last iterations Apple and Android OS's and hardware had become. It's really fun to see people who used to adamantly criticise me in the N97 threads or flame me even have now almost to 100% either dumped Nokia and moved to iPhone or Android (mostly Desire) and now rave about it or have installed SPB Shell on their N97 and say how much more usable it is. A bit of a change form their original views 😃

Arthur wrote:
I myself have been registered here for over 7 years, hardly a troll you must agree. Like Ricky, Trentonn and many many others I feel cheated by Nokia. The N97, a supposed flagship device, was (and continues to be) an embarrassment. Likewise with many other underpowered, unfinished Symbian 5th edition devices. Meanwhile this site continues to praise Nokia with no end in sight.

So why are you complaining about it now particularly? Surely you moved on long ago - it's not like the N97 is a new phone. Why do you even read this site? Are you seeking revenge or something?

Unregistered wrote:So why are you complaining about it now particularly? Surely you moved on long ago - it's not like the N97 is a new phone. Why do you even read this site? Are you seeking revenge or something?

Perhaps that was a bit mean. What I am trying to say is: do you want Nokia to succeed and if you do, then at one point or another you are going to give them a chance to do it.

If you want an Apple or Android phone there are lots of them around and you don't really need to waste time trying to take out your anger on the new effort (who does it really help?).

All this complaining about the N97 is not really relevant now because that's over and that battle is lost. It was never a response to the iPhone because there was no way they could have reacted that quickly to such a complete change of direction. The pressure to respond made them release it too soon with telling results.

It actually isn't easy writing operating systems. Google used Linux and renamed it to suit themselves and Apple used their own unix-based OS already from the Desktop. Both of them had toolchains, IDEs etc that existed for desktop OSes. Their stuff wasn't created in 5 minutes at all. Some of it has been around longer than Symbian has.

It only looks rapid and easy because it's suddenly in the media. Vanjoki was talking crap - the fightback had to start years ago to have any effect now and I think you'll find that it actually did.

Remember went you wandered into a carphone warehouse, the link etc and the saleman just couldn't wait to show you the latest Nokia?
Thats when the fightback begins, when that happens again, when the networks are pushing that device to the end user not just iphones and androids.
Don't underestimate how lowly the Nokia brand is now thought of, well in England anyway.

Ps I still think Nokia should be going after blackberry.

Unregistered wrote:...All this complaining about the N97 is not really relevant now...

Wrong! The N97 is still Nokia's *cough, cough* flagship device and for a lot of consumers and bloggers it has been and still is their last or current experience with Nokia. Even more importantly the N97 is a very important example for Nokia in what not to do, for example:

- Don't underspec the hardware (CPU, RAM, NAND Memory)
- Quality control
- Don't release devices with alpha or beta state firmware
- If a device is crap (like the N97) just don't release it, move on or improve it before release. The ongoing bad PR and loss of customer loyalty just isn't worth the revenue.
etc...

Trying to forget the debacle that is the N97 doesn't help anybody, Nokia needs to get critical, constructive feedback and the best people to get this from is the consumers that they burned with the N97 not fanbois and apologist bloggers.

I hope the N8 does well and I believe that Nokia have learned some lessons from the N97 but I still have concerns that they are repeating some of the mistakes made with the N97. I guess only time will tell.

well said, we'll never know how many people the N97 screwed, i know 2 people who have said they would never buy nokia again.

Putting out 1 sexy device isn't enough, they need to regain the confidence of the consumer with a string of hits.

The cautionary tale that needs to be picked up is that of the N8 - that's what I mean.

A phone like that seems to not be "there" just because it is not out but you can bet that it has taken a been around for a long time in development and that it's story is almost completely written already. There's not long before it's out and that means that there really isn't much that can be done between now and the result.

Thus instead of arguing about how the N97 predicts the outcome people will shortly be able to find out the answer.

N97 will haunt Nokia for a long time. They'll have to really do something outstanding to win back the enthusiasm for the brand. So far, seeing how minor improvement N97 mini is, I doubt Nokia learned their lesson. They admitted N97 was a disaster. But these are just words. So far they did not take action to show that they they mean it and from now on will offer only reliable and rock solid products and services. If they're improving it's hard to notice or it's going at such a slow pace that it fails to stop frustration, anger etc decimating their former fans and customers.

Arthur wrote:Isn't it ironic how easily Steve dismisses anybody even remotely critical of Symbian as "unregistered trolls", "Symbian haters", etc. etc.

Err.... "unregistered trolls" are people who post on here to criticise without identifying themselves. Having logged in, you're very welcome to criticise all you like.

Would Steve then consider Ricky Cadden from symbian-guru.com a troll?

Of course not. Great guy, respect his opinions. And agree with well over half he said in that article. It's just a pity how melodramatic the tech media has been over a single blog closing simply because it's the only American one.

The N97, a supposed flagship device, was (and continues to be) an embarrassment.

Really? a) it's an old device now b) v22 firmware improves things markedly for users who are still hanging in there.

Meanwhile this site continues to praise Nokia with no end in sight.

Eh? I've lost count of the number of objective (and sometimes downwright critical) articles we've published over the last year.

Please wake up and stop being ignorant.

You're calling *me* ignorant??? Boggle.