Hi all just got this reply from Tomtom...
First of all, the card you have there is not fast enough. Please read the following regarding SD cards and their performance, which explains a bit closer:
With regards to memory speed, there are a few things to keep in mind. The Tomtom application, demands a READ speed of at least 10mb/second. This is very important, as a lower specced card will almost certainly experience big issues with both starting and using the software. Most cards on the market are not made with this in mind. Most cards are designed to be used with other type of devices in mind, devices where WRITE performance is more important (like with cameras for instance).
Another problem is that SD cards will not tell you how many MB they can transfer per second. They rather give you a cryptic 40x or 50x or 60x specification, which can be hard to translate into real world numbers. There is however a logic behind it, and a way to calculate ecxactly what this means. I'll do the math for the 10mb limit here, so we can find out what that becomes in the 40x, 50x, 60x system. This system is a survivor from the early years of the CDROM age, where the original CDROM players were capable of 150kb/second read access. Later, this was doubled (2x) using updated technologies, and like this the 2x, 4x, 8x, 16x system was born.
First we need a few definitions:
1mb = 1024kb
1x = 150kb/sec
Now, it becomes fairly simple:
First, how many kb are there is 10mb?
10 * 1024 = 10240
Now we can calculate the "x" specification of a 10mb/sec card:
10240kb / 150 = 68,27
With this calculation, we find that 68,27x is the minimum READ specification for SD cards used with our software. This means that you need a card with at least 70x specification to work with our software.
What you will find, is that typically cards with a high storage capacity have a slower READ speed, while lower capacity cards might have better access times.
I see you refer to other users using 56mb/sec cards? As far as I know, the fastest cards currently on the market have a read access of 150x (equivalent to about 22mb/sec). Are you sure you're not confusing the two different ways of giving read speed specifications as explained earlier in this email?
I also have to ask you to remove any 3. party POIs you have on the device (such as the PocketGPSWorld database you refer to). We can only guarantee functionality with our software. Software from 3. party suppliers such as Pocket GPS World can seriously damage the equipment, we can not guarantee error free operation with our devices/software as long as they are used with such 3. party software.
With best regards,
The TomTom Customer Support Team