General Support
39 articles
Why is the size of the firmware update different?
Q. Why is the size of the firmware update through the phone itself (Over The Air) around a few MB (at most), while Ovi Suite says the update is well ...
iSync failure
Q. I've been syncing my Symbian smartphone happily to my Mac for over a month, yet all of a sudden the iSync has started failing, with error: “[Nokia ...
Pay-as-you-go data now more expensive
Q. I use a Vodafone pay as you go SIM card with my Nokia smartphone and until recently I've been very happy. I only use mobile data sparingly, grabbin...
Psion to ?
Q. I have a Psion Series 5 and am very happy with it, but I want to update to something newer. How can I convert my data files into a more modern dev...
Backing up everything?
Q. How can I back up everything on my Symbian smartphone? Not just data, but every application, every license key, and so on?
My phone remembers too much about me!
Q. I'm worried about securing my sensitive data on my Symbian phone should it be lost. I've got the really personal stuff in Handy Safe Pro, but I'm t...
Massive FM transmitter interference
Q. When driving, Why can't I use the FM transmitter in my Symbian phone while it's being charged via the cigarette lighter lead?
Behind slow GPS locks
Q. I'm pretty sure that Assisted GPS is set up properly, and yet my Nokia still sometimes takes up to ten minutes to get a GPS satellite lock. Is it f...
On a phone, what is an EDoF 'full focus' camera?
Q. I see the new Nokia E55 and E52 have an EdoF camera. What is EdoF?
Adaptor woes, changing headphones on the Nokia E71
Q. I'm new to Symbian phones, but really loving my Nokia E71. I think it is a thing of beauty and probably the greatest phone I have ever owned. I hav...
Deleting confidential files for good
Q. Is there a way to permanently delete information on my S60 phone? I have had several confidential documents and want to be able to electronically s...
Why do I still need a mains charger?
Q. With my new Nokia N85 now using USB charging, why do I still need a mains charger? This phone came with both!
Messaging data won't stay on my mass memory and keeps switching back to C:
Q. I keep setting built-in messaging apps to use my mass memory for their data and they keep switching back. Why do they do this?
Low light blur on N86 photos
Q. For a premium camera and camcorder smartphone, the Nokia N86 8MP (in my case) is proving disappointing – low light photos are blurred and not much ...
Printing from a Nokia Nseries phone to a photo printer
Q. How can I print photos from my Nokia Nseries to my photo printer?
Blurry Nseries videos
Q. Why do all the recent Nseries phones from Nokia make blurry videos?
Beware the Trash effect!
Q. In an attempt to work out why my microSD card was full, I connected my smartphone to my Mac in 'Disk Transfer' mode. Aha - I found a load (Gigabyte...
microUSB charging problems
Q. My new smartphone isn't charging very fast via its microUSB port. Is microUSB limited in this way? Each charge is taking five hours!
How can I avoid duplicate contacts when syncing to Ovi? Syncing is broken
Q. Through changing devices, I've ended up in the situation where my contacts are fine on my S60 phone and look fine on Ovi, but when I try syncing, I...
Preserving Java game downloads
Q. I bought several games from both my network provider and through Nokia's Download! catalog, but now I've switched to a new phone and I'm annoyed th...
When everything goes horribly wrong in Nokia Software Update
Q. I was trying to upgrade my S60 smartphone using Nokia Software Update, but after the download and 'installing' sections were complete, the NSU erro...
Problems installing and removing Smart2Go
Q. I'm having real problems installing Smart2Go onto my smartphone. What tips can you offer?
Country at a time
Q. Nokia Maps is working fine on my N95 but what I really want is not to suffer continual data charges. How can I preload country content?
Custom ringtones revert to Nokia standard
Q. I've set my ringtone to an MP3 several times but after a while it always stops working and reverts to the standard Nokia tune. What's going on?
Theme keeps getting reset
Q. My smartphone theme keeps getting reset when I take my memory card out in order to fill it in my memory card reader. How can I stop this happening?
Browsing the contents of another phone via Bluetooth
Q. Is it possible to browse the contents of another phone via Bluetooth? My old Samsung could do this. Once paired you would also have the option to b...
Do I need a firewall?
Q. On my PC I have the ZoneAlarm firewall loaded all the time, to protect myself against Internet-borne nasties. Do I need to do something similar for...
Installation of PC Suite crashes with MSXML-related error
Q. I've been trying to install the Nokia PC Suite software, but when I get to the end of the installation I get an error:Error 1935. An error occurred...
Can't boot up, the smartphone's stuck in an endless reboot cycle!
Q. Help! I can't boot up, the smartphone's stuck in an endless reboot cycle!
How can I clean up my expansion card?
Q. Is there software that enables me to remove files left behind by uninstalled applications? I'd like to clean up my MMC and free up some space.
PC Suite Connected but not functional?
Q. Why does PC Suite seem to be "Connected" but not let me browse my Nokia's files or use the various Suite utilities?
Why can I send MMS messages but not receive them?
Q. I can send MMS messages, but I can't actually receive them. When someone sends a picture to me, I don't see the actual picture. but a link to a pag...
How can I send email, as well as receive it, over GPRS?
Q. I've just started using a Symbian-based smartphone with a Vodafone Pay As You Go SIM card, but I'm having problems with sending email. I'm able to ...
Why do email messages appear downloaded and then disappear?
Q. Messaging shows up my POP3 Inbox emails properly at first but then the next day I find most of them have been lost. Is email syncing broken?
Bluetooth connection to my smartphone has stopped working!
Q. Help, the Bluetooth connection to my smartphone has suddenly stopped working. I haven't changed anything in the setup of either PC or phone and bot...
Overnight battery drain with a Bluetooth smartphone
Q. I'm mystified. I go to bed at night with my smartphone next to me, showing a full charge, and in the morning it's down to almost zero. I've reboote...
Last ditch cures for battery charging/power on problems
Q. My new Nokia smartphone has turned off by itself. I thought it was the battery and I tried to charge it but the phone didn't show any sign that it ...
Low battery life, no rogue applications
Q. My Nokia smartphone doesn't seem to take long to get through a full battery charge. I've read tips about checking for rogue programs in memory and ...
How can I stop these ‘Accept connection from xxxxxx’ messages when trying to connect to my PC?
Q. Every time I connect my Series 60 smartphone to my PC, I get a flurry of ‘Accept connection from xxxxxx’ messages, which have to be acknowledged by...