All About Symbian
Restored section. This page is part of a read-only archive of All About Symbian. The support and knowledgebase section of the site was originally retired around 2013. It has been restored from the content database in April 2026. The content is preserved as-is — some formatting, images, or links may not work as originally intended.

S60 3rd Edition Support

104 articles

Missing applications on S60 5th Edition

25 August 2010 Applications Miscellaneous Upgrading

Q. Having upgraded from a Nokia N95 to a 5800 XpressMusic, I've been very happy with the extra functionality and that lovely large screen. However, qu...

Faster music access

25 August 2010 Applications Performance Miscellaneous

Q. I've got almost 1000 songs loaded on my Nokia smartphone, whose mass memory is now about 75% full. Music is played fine, but getting to a particula...

Why is the size of the firmware update different?

25 August 2010 Miscellaneous Upgrading

Q. Why is the size of the firmware update through the phone itself (Over The Air) around a few MB (at most), while Ovi Suite says the update is well ...

iSync failure

25 August 2010 Troubleshooting Communications

Q. I've been syncing my Symbian smartphone happily to my Mac for over a month, yet all of a sudden the iSync has started failing, with error: “[Nokia ...

Greyed out download in Ovi Store

25 August 2010 Applications Troubleshooting Upgrading

Q. Nokia's Ovi Store application seems to have got itself confused, it's showing the 'Download' buttons for some freeware applications (that I'd tried...

Backing up everything?

25 August 2010 Miscellaneous Upgrading

Q. How can I back up everything on my Symbian smartphone? Not just data, but every application, every license key, and so on?

Music System Error

25 August 2010 Applications Troubleshooting

Q. Help! I've bought a Nokia N96 and, after inserting my memory card, Music player's now giving me 'System error' when I try and refresh my music libr...

My phone remembers too much about me!

25 August 2010 Applications Miscellaneous

Q. I'm worried about securing my sensitive data on my Symbian phone should it be lost. I've got the really personal stuff in Handy Safe Pro, but I'm t...

YouTube terminates

25 August 2010 Applications Troubleshooting

Q. Somewhat weirdly, on my Nokia smartphone, Google's YouTube client has started misbehaving. It used to work fine, but now just terminates almost imm...

Massive FM transmitter interference

25 August 2010 Troubleshooting Communications

Q. When driving, Why can't I use the FM transmitter in my Symbian phone while it's being charged via the cigarette lighter lead?

Behind slow GPS locks

25 August 2010 Applications Troubleshooting Communications

Q. I'm pretty sure that Assisted GPS is set up properly, and yet my Nokia still sometimes takes up to ten minutes to get a GPS satellite lock. Is it f...

Kilometres to Miles

25 August 2010 Applications Miscellaneous

Q. I'm generally quite happy with Ovi Maps on my new Nokia N97 mini – I downloaded the new v3.0 and it's proved superbly reliable. But I'm not happy w...

On a phone, what is an EDoF 'full focus' camera?

25 August 2010 Performance Miscellaneous

Q. I see the new Nokia E55 and E52 have an EdoF camera. What is EdoF?

Adaptor woes, changing headphones on the Nokia E71

25 August 2010 Troubleshooting Miscellaneous Communications

Q. I'm new to Symbian phones, but really loving my Nokia E71. I think it is a thing of beauty and probably the greatest phone I have ever owned. I hav...

Deleting confidential files for good

25 August 2010 Applications Miscellaneous

Q. Is there a way to permanently delete information on my S60 phone? I have had several confidential documents and want to be able to electronically s...

A dim E90

25 August 2010 Troubleshooting Miscellaneous

Q. On my Nokia E90, I've upgraded to new firmware and seem to have disabled the ability to change the screen brightness on the internal screen. It is ...

Why do I still need a mains charger?

25 August 2010 Miscellaneous

Q. With my new Nokia N85 now using USB charging, why do I still need a mains charger? This phone came with both!

No more security warnings

25 August 2010 Applications Troubleshooting

Q. Help! I'm getting utterly fed up with all the security warnings in Web on my Nokia smartphone. For example, “You are leaving a secure page. Continu...

Messaging data won't stay on my mass memory and keeps switching back to C:

24 August 2010 Applications Troubleshooting

Q. I keep setting built-in messaging apps to use my mass memory for their data and they keep switching back. Why do they do this?

Low light blur on N86 photos

24 August 2010 Performance Troubleshooting

Q. For a premium camera and camcorder smartphone, the Nokia N86 8MP (in my case) is proving disappointing – low light photos are blurred and not much ...

Maps Booster makes my position fix worse!

24 August 2010 Applications Troubleshooting

Q. On my Nokia, I've been experimenting with Maps Booster. Having bought and installed it, I've found that it makes the accuracy of my phone's locatio...

Printing from a Nokia Nseries phone to a photo printer

24 August 2010 Applications Communications

Q. How can I print photos from my Nokia Nseries to my photo printer?

Enabling writing aids

24 August 2010 Applications Miscellaneous

Q. On my Nokia E75, I'd like the same word correction and completion aids as on my friend's E71. How exactly do I turn these on?

Blurry Nseries videos

24 August 2010 Performance Troubleshooting

Q. Why do all the recent Nseries phones from Nokia make blurry videos?

Remarkably Resilient Nokia Messaging

24 August 2010 Applications Troubleshooting

Q. I have purchased a Nokia Eseries phone and am generally very happy with it. However, its headline feature, Nokia Messaging built-in, is proving a r...

That's one very large file!

24 August 2010 Performance Troubleshooting

Q. I have recently been doing a clean up on my microSD card and have come across a very large file in one directory: /private/101ffc31/glxmdstn. My PC...

Can't back up!

24 August 2010 Troubleshooting

Q. I'm having problems with my Nokia S60 3rd Edition-powered E75, which I've had for almost a year. First of all, the available space on its internal ...

Ghost Music entries

23 August 2010 Troubleshooting

Q. Music player on my old Nokia smartphone seems to have developed a few glitches. The main problem seems to be that some 'albums', synced across from...

Podcast subscriptions

23 August 2010 Applications

Q. I've subscribed to over a dozen podcasts on my old Nokia smartphone and now want to get the same shows set up on my new one. But most of them aren'...

Beware the Trash effect!

23 August 2010 Troubleshooting

Q. In an attempt to work out why my microSD card was full, I connected my smartphone to my Mac in 'Disk Transfer' mode. Aha - I found a load (Gigabyte...

Saving web images

23 August 2010 Applications

Q. How can I save images from web pages using the built-in S60 browser?

Repeats that don't repeat!

23 August 2010 Troubleshooting

Q. I'm trying to set up some repeated entries in S60 Calendar, to remind me of various weekly chores, but even though I mark them in the dialog as rep...

Resetting wallpaper: harder than it looks!

23 August 2010 Applications Miscellaneous

Q. My daughter set an image from my gallery as 'Wallpaper' on my S60 phone and now I can't seem to get rid of it. I've tried changing the theme (inclu...

Copy and Paste URLs in Web

23 August 2010 Applications

Q. I need to copy web addresses that I discover and paste them into a Content Management System (CMS) for my blog. Can this be done in Symbian Web?

No Assisted GPS

23 August 2010 Troubleshooting

Q. I'm having problems with the GPS on my Nokia smartphone - sometimes it will lock in a few seconds and other times, usually while driving, it can ta...

Keeping my place in Podcasting

23 August 2010 Applications

Q. I've been experimenting with Nokia's Podcasting application and gradually finding some Internet podcasts that I really enjoy. I have a question tho...

Resetting the predictive text list

23 August 2010 Applications Troubleshooting

Q. How do I reset the list of words in the predictive text system? I've got a few annoying typos in my phone!

My Eseries phone is often quite slow to respond after I pick it up

22 July 2009 Performance Troubleshooting

Q. My Eseries phone is often quite slow to respond after I pick it up, it seems to wait for a second or so before responding to my keypresses!

microUSB charging problems

10 July 2009 Troubleshooting Miscellaneous

Q. My new smartphone isn't charging very fast via its microUSB port. Is microUSB limited in this way? Each charge is taking five hours!

How can I avoid duplicate contacts when syncing to Ovi? Syncing is broken

22 April 2009 Troubleshooting Miscellaneous

Q. Through changing devices, I've ended up in the situation where my contacts are fine on my S60 phone and look fine on Ovi, but when I try syncing, I...

Why won't my Calendar entry repeat?

07 November 2008 Applications

Q. I'm trying to set up some repeated entries in S60 Calendar, to remind me of various weekly chores, but even though I mark them as repeated 'Weekly'...

Can I use memory cards of over 8GB in my S60 phone?

24 October 2008 Performance Miscellaneous

Q. Can I use memory cards of over 8GB in my S60 phone?

'Calculating Route' always up and broken roads

23 September 2008 Applications Troubleshooting

Q. In Nokia Maps, my roads are all broken up and route calculation just doesn't work!

Where's the GPS Satellite Status display?

14 April 2008 Applications

Q. When I upgraded to Nokia Maps 2.0, I lost the ability to display 'Satellite status'. How can I see the individual satellite signals again?

Why is my GPS lock so slow?

14 April 2008 Applications Troubleshooting

Q. I've heard great things about the GPS in the Nokia N82 and N95 8GB, but when I start Nokia Maps on it, the lock time to find my position is often a...

Wi-fi problems - turning off 'power saving'

03 December 2007 Troubleshooting Communications

Q. I'm having lots of problems with random errors and disconnections when using Wi-Fi on my smartphone. I've heard that turning off 'power saving' hel...

Preserving Java game downloads

19 November 2007 Applications Miscellaneous

Q. I bought several games from both my network provider and through Nokia's Download! catalog, but now I've switched to a new phone and I'm annoyed th...

When everything goes horribly wrong in Nokia Software Update

30 October 2007 Troubleshooting Upgrading

Q. I was trying to upgrade my S60 smartphone using Nokia Software Update, but after the download and 'installing' sections were complete, the NSU erro...

Photo access error

13 September 2007 Applications Troubleshooting Communications

Q. When using Image Store (in PC Suite) to try and copy off all my photos, I'm getting 'Error communicating with phone'. I've tried restarting both th...

The manual's too slim. Where's all the extra info I need?

11 August 2007 Miscellaneous Communications

Q. Why do manuals seem to get slimmer and slimmer each year? The one that shipped with my Nokia Eseries communicator is fine for starting off with, bu...

How can I carry on with my Nokia Maps license after a hard reset?

01 August 2007 Applications Troubleshooting Miscellaneous Communications Upgrading

Q. I paid for a year's navigation on my S60 smartphone but then I upgraded the firmware and now navigation doesn't work anymore. Surely I don't have t...

Problems installing and removing Smart2Go

20 May 2007 Applications Performance Troubleshooting Miscellaneous

Q. I'm having real problems installing Smart2Go onto my smartphone. What tips can you offer?

Country at a time

07 May 2007 Applications Miscellaneous

Q. Nokia Maps is working fine on my N95 but what I really want is not to suffer continual data charges. How can I preload country content?

Adding Album Art to the N95 Music Player

04 May 2007 Applications Troubleshooting Miscellaneous

Q. I have a Nokia N95 which I'm generally pretty happy with. One oddity is that, having copied over hundreds of MP3 and WMA music tracks, in named fol...

Screensavers and battery life

16 February 2007 Applications Troubleshooting Miscellaneous

Q. What's happened to the battery life of my S60 smartphone? From going a couple of days easily without recharge, I'm down to a full charge every morn...

Install problems on restarting device

13 February 2007 Applications Troubleshooting

Q. Whenever I start my smartphone, it pops up 'Installing....' and then gives an error saying that 'Untrusted applications' were on my memory card and...

Syncing bookmarks? To where?

18 January 2007 Applications Troubleshooting Communications

Q. When I synchronize my S60 smartphone using PC Suite, status messages appear along the lines of 'Sending bookmarks 27 of 27'. Where do these appear ...

Losing space on disk C

22 December 2006 Performance Troubleshooting

Q. My smartphone is showing many megabytes less free space than there should be on my internal memory. Where's it all gone?

How do I restore my S60 3rd Edition smartphone to factory settings?

04 December 2006 Troubleshooting Communications

Q. How do I restore my S60 3rd Edition smartphone to factory settings?

Saving your Wi-Fi WPA password

23 November 2006 Communications

Q. My W-LAN (Wi-Fi) network at home uses WPA encryption, but I have to enter my password every time I want to get online. How can I get the smartphone...

Saving my favourites

23 November 2006 Applications Communications Upgrading

Q. I'm going to change devices very soon, but it's going to be a pain having to retype URLS and rebuild my Web favourites. How can I transfer these to...

Can I print from my S60 smartphone?

15 November 2006 Applications Communications

Q. Can I print from my S60 smartphone?

Faster access to Camera

26 October 2006 Applications Performance

Q. Why does my E70's camera take so long to start up?

Inserting special characters on Nokia E61 and E70

10 October 2006 Applications

Q. How can I insert special characters into my text on my Nokia E61 (or E70 for that matter)?

Pasting cell ranges in Sheet on E70

10 October 2006 Applications

Q. How can I copy and paste a range of cells (including formulae) in Sheet on my Nokia E70?

How can I stop PC Suite deleting my images?

25 September 2006 Applications Communications

Q. I take a lot of photos and am generally happy to have PC Suite archive and delete them all, making space on my memory card for the next batch. But ...

Calendar / journal entries

07 September 2006 Applications

Q. How can I add notes and journal text to Calendar entries? There doesn't seem to be a field that matches Outlook's detail/notes field.

99% frozen

07 August 2006 Troubleshooting Communications

Q. Help, my PC Suite backup hangs on 99% and I have to reboot my PC!

How can I speed-dial contacts?

07 August 2006 Applications Communications

Q. It's a real pain having to keep finding people in my Contacts just to call them. How can I speed-dial them?

Viewing all my system files

06 August 2006 Miscellaneous

Q. Can I view the contents of my S60 3rd Edition system folder? I like to fiddle...

MIssing Calendar items

04 August 2006 Applications

Q. Many of my upcoming appointments from the next few months don't seem to be synced properly with Outlook, mainly those from the medium future. Why i...

Missing to-do items

04 August 2006 Applications

Q. Having synced my new S60 3rd Edition smartphone to my PC, I find that only half my Outlook Tasks make it across to my smartphone. What's going on?

Fast forward and rewind in RealPlayer

19 July 2006 Applications

Q. How can I fast forward and rewind videos in RealPlayer?

MMS error when sending images

18 July 2006 Applications Troubleshooting Communications

Q. When I take photos with my N70 and want to send them via MMS, I currently have to make a copy of each photo and then use a third party utility to s...

Why is Gallery so slow?

18 July 2006 Applications Performance

Q. Why is Gallery on both my Nokia S60 smartphones so incredibly slow? Surely something must be wrong?

N-Gage games on Series 60 smartphones

13 July 2006 Applications Upgrading

Q. Can I use my old N-Gage games on my newer S60 smartphone?

Deleting specific phone calls from the Log

13 July 2006 Applications Communications

Q. I have a particular contact who I'd like to keep a secret. How can I stop calls to and from this person from being recorded in my smartphone's reco...

Custom ringtones revert to Nokia standard

13 July 2006 Troubleshooting

Q. I've set my ringtone to an MP3 several times but after a while it always stops working and reverts to the standard Nokia tune. What's going on?

Theme keeps getting reset

08 July 2006 Troubleshooting

Q. My smartphone theme keeps getting reset when I take my memory card out in order to fill it in my memory card reader. How can I stop this happening?

Browsing the contents of another phone via Bluetooth

07 July 2006 Miscellaneous Communications

Q. Is it possible to browse the contents of another phone via Bluetooth? My old Samsung could do this. Once paired you would also have the option to b...

Major problems getting TomTom MOBILE 5 to work

28 June 2006 Applications

Q. I'm having major problems getting TomTom MOBILE 5 to work. I can't seem to get the file and folder structure right. It works OK on my friend's smar...

How on earth do I install software?

28 June 2006 Applications Communications

Q. I want to install games/software and I dont know how. When I connect to the phone via USB cable under Data Transfer, I don't know where to put the ...

How do I add my Inbox to the E61's active standby screen?

19 June 2006 Applications Communications

Q. How do I add my Inbox to the Nokia E61's active standby screen?

Error communicating

06 May 2006 Troubleshooting Communications

Q. I've been trying to 'Store images' in PC Suite, as I've done several times before, but now the utility just comes up with 'Error communicating with...

Do I need a firewall?

05 May 2006 Applications Performance Miscellaneous

Q. On my PC I have the ZoneAlarm firewall loaded all the time, to protect myself against Internet-borne nasties. Do I need to do something similar for...

How to select non-contiguous items

21 April 2006 Applications Miscellaneous

Q. How can I select multiple items that aren't next to each other in my smartphone's Gallery?

Installation of PC Suite crashes with MSXML-related error

24 March 2006 Troubleshooting Communications Upgrading

Q. I've been trying to install the Nokia PC Suite software, but when I get to the end of the installation I get an error:Error 1935. An error occurred...

Errors after upgrading Nokia's PC Suite

22 March 2006 Troubleshooting Communications Upgrading

Q. After upgrading PC Suite, I get error messages saying 'Operation could not be completed' and other puzzling errors. What's going on?

How can I search through all my information?

16 February 2006 Applications Miscellaneous

Q. I've got quite a bit of information tucked away in my PIM apps, plus other office documents and general files on my Nokia smartphone. But how can I...

I've forgotten my lock code. How can I get back into my smartphone?

15 February 2006 Troubleshooting Miscellaneous

Q. I've forgotten my lock code. How can I get back into my smartphone? I've tried hard resetting it to factory conditions, but still it demands my for...

How can I view my videos in wide screen format?

07 February 2006 Applications Miscellaneous

Q. I've collected quite a few videos for my S60 smartphone. How can I view them in wide screen format?

PC Suite Connected but not functional?

03 February 2006 Troubleshooting Communications Upgrading

Q. Why does PC Suite seem to be "Connected" but not let me browse my Nokia's files or use the various Suite utilities?

Why can I send MMS messages but not receive them?

03 February 2006 Troubleshooting Communications

Q. I can send MMS messages, but I can't actually receive them. When someone sends a picture to me, I don't see the actual picture. but a link to a pag...

Viewing the number used by an existing contact

03 February 2006 Applications Communications

Q. When I've missed a call, Log just shows me the name of the caller. While this is very friendly, it would be useful to know which number they were c...

How can I send email, as well as receive it, over GPRS?

01 February 2006 Troubleshooting Communications

Q. I've just started using a Symbian-based smartphone with a Vodafone Pay As You Go SIM card, but I'm having problems with sending email. I'm able to ...

Overnight battery drain with a Bluetooth smartphone

01 February 2006 Performance Troubleshooting Communications

Q. I'm mystified. I go to bed at night with my smartphone next to me, showing a full charge, and in the morning it's down to almost zero. I've reboote...

Keeping data while having your smartphone's firmware upgraded

01 February 2006 Applications Miscellaneous Upgrading

Q. My Nokia smartphone is quite an early example and I've had few problems with it. I've read quite a bit about making sure to keep Symbian smartphone...

Is there a 'Dummies' book to help me with Series 60 smartphones?

01 February 2006 Applications Miscellaneous

Q. Despite Nokia's pretty good manual and despite me surfing a number of popular web sites, I'm still struggling with the Series 60 interface and get ...

Can I use a domestic 3.5mm headphone set?

01 February 2006 Miscellaneous

Q. The stereo headset supplied with my Nokia smartphone isn't bad for listening to music on the go, but when I'm in a quiet environment (like my boat ...

Last ditch cures for battery charging/power on problems

01 February 2006 Troubleshooting

Q. My new Nokia smartphone has turned off by itself. I thought it was the battery and I tried to charge it but the phone didn't show any sign that it ...

Low battery life, no rogue applications

01 February 2006 Performance Troubleshooting

Q. My Nokia smartphone doesn't seem to take long to get through a full battery charge. I've read tips about checking for rogue programs in memory and ...

Getting rid of 'Installation security error'

01 February 2006 Applications Troubleshooting Upgrading

Q. Having bought a new Nokia smartphone, I'm having problems installing most of the programs I've downloaded. The error message is 'Installation secur...

How can I see how many GPRS data bytes I used in my last connection?

31 January 2006 Communications

Q. The built-in Log application just shows me a summary of the total GPRS bytes sent and received since I last cleared the 'counters'. It's really tir...

How do I backup my phone to the memory card (MMC/RS-MMC/miniSD)?

30 January 2006 Troubleshooting

Q. When getting my firmware upgraded, or when resetting a device using restore to factory settings codes, it is useful to be able to back up the inter...